Welcome to our Frequently Asked Questions (FAQ) Page

At Fingerprints & Screening, we understand that applying for a police clearance certificate (PCC) from abroad or meeting international fingerprinting requirements can raise questions. To help you as much as possible, we’ve compiled an overview of the most frequently asked questions about our services and procedures.

Here, you’ll find practical information about fingerprinting, applying for certificates, and how we can support you in meeting the requirements of foreign authorities. Whether it’s about scheduling an appointment, ensuring your privacy, or understanding the processing times, we’ve got you covered.

Do you have a question that isn’t answered here? Feel free to contact us; we’re here to assist you personally.

Frequently Asked Questions (FAQ)

What do you need to request a police clearance certificate (PCC) abroad?

🔍 Have you lived, worked, or studied abroad? You might need a PCC from that country for security checks, employment screening, or a visa application.

Here’s what you’ll typically need:
1. Application form (usually online, sometimes on paper).
2. Fingerprint cards (officially taken).
3. A valid passport (ensure it’s up-to-date).

Some countries may require extras like:
1. Passport photo.
2. Visa copies.
3. A motivation letter explaining your request.

Requirements vary per country. No worries, we guide you from fingerprinting to document preparation.

How does the fingerprinting process work?

Upon arrival, you’ll be welcomed and asked to present a valid ID. Your fingerprint documents will be checked, and your prints will be taken with ink on an official card by a certified fingerprint technician. The process takes about 20 minutes.

Is it mandatory to provide fingerprints for a PCC in the USA, Canada, South Africa, or Singapore?

Yes, these countries require fingerprints. Specific requirements vary by country and authority, but without submitting your fingerprints, you cannot obtain a PCC.

How quickly can I receive the police clearance certificate?

Processing times vary by country and application type. It usually takes 2-4 weeks. Expedited processing is available in some countries.

Where can I schedule a fingerprinting appointment?

In Europe, there are limited locations for fingerprinting. At our service, you can easily book via our online Calendly scheduler available on multiple pages of our website.

How long does a fingerprinting appointment take?

The appointment typically takes 15-30 minutes, depending on the complexity and your specific case.

What are the costs for fingerprinting?

Costs vary depending on the service selected. We offer fingerprinting-only services, all-inclusive packages, and on-location services. Check current rates at: https://www.fingerprintsandscreening.nl/rates-and-methods/.

What documents should I bring to the appointment?

Bring a valid passport and any additional documents, such as an application form. After booking, you’ll receive a checklist and steps to see what’s needed for your specific application.

How is my privacy ensured during the process?

We follow GDPR guidelines and use secure systems for data handling. Your fingerprints are taken during the appointment and either given to you or sent via FedEx Express Priority. No copies remain at our office.

Can I reschedule or cancel my appointment?

Yes, you can easily reschedule or cancel through the confirmation email from Calendly.

How do I ensure my fingerprints meet foreign authorities’ standards?

We have extensive experience with requirements from various countries and ensure your fingerprints meet their specifications. We hold the necessary permits, approved by domestic and foreign authorities.

What happens if my fingerprints are rejected?

If your fingerprints are rejected, we offer a complimentary redo, provided the rejection isn’t due to issues with the fingerprint documents.

Do I need a physical appointment, or can it be done digitally?

Fingerprints must be taken in person. However, we provide online or phone consultations for advice.

Can I book an urgent appointment?

We usually have availability for urgent appointments. If no immediate dates are visible online, contact us directly to check availability.

Is it possible to have fingerprints taken at my location (e.g., a business)?

Yes, we offer mobile services and can come to your location. Contact us for details and rates. This service is available across Europe.

Will I be updated on the progress of my application?

This depends on the police organization and country handling your application. They typically notify you when the certificate is ready. If we send your documents via FedEx, you’ll receive shipment updates directly from them.

Are there extra fees for expedited processing?

No, we do not charge extra for expedited appointments. If we have availability, we assist you as quickly as possible at the same price.

What if I’m unable to attend my appointment?

You can easily reschedule or cancel through the Calendly confirmation email. If it’s a last-minute issue, kindly notify us by phone as a fingerprint technician will be waiting for you.

Do I need to send documents to foreign authorities myself, or is it handled for me?

You can choose. We offer an all-in service to send your documents via FedEx Express Priority. Alternatively, you can send them yourself, but we recommend using FedEx, UPS, or DHL Express.

FBI Background Check

How long does it take for an FBI criminal background check to be completed?

It takes about 10 working days to receive your results from the FBI, from the moment they received your fingerprinting documents.

Which documents do I need to apply for an FBI criminal background check?

1. Completed fingerprint cards
2. FBI confirmation e-mail
3. Valid identification such as a passport

What are the costs for requesting an FBI criminal background check and how can I pay?

The cost for requesting an FBI criminal background check at the FBI is $18.00.

Payment can be made by credit card or PayPal

Can I apply for an FBI criminal background check online, or does it have to be done in person?

You can submit your application online to the FBI, then you need to mail the documents to the FBI.

However, fingerprinting cannot be done online; you would need to schedule an appointment with an accredited fingerprint technician or a live scan operator for this

Can I track the status of my FBI criminal background check and if so, how?

If you submitted your request online through the FBI portal, you can check the status on their website. The status options you might see are:

1. Incomplete: This usually indicates missing fingerprints or other required information.
2. In Progress: Your request is currently being processed.
3. Finished: Your background check is complete, and you can download the document.

Are there specific requirements or criteria I need to meet to apply for an FBI criminal background check?

Yes, to apply for an FBI criminal background check, you must fill out an online form, have your fingerprints taken and send it to the FBI, and pay a fee. Additionally, you must have a valid reason for the request, such as employment, immigration, volunteering or name changing for example.

Will the results of my FBI criminal background check be sent directly to me, or do they need to be sent to a specific organization?

The results will be sent to the address you provided in the online application.
This can be your own address, but it can also be the address of the organization that requires it. You, as the applicant, determine this.

SAPS Police Clearance Certificate (PCC)

What is an SAPS Police Clearance Certificate?

An SAPS Police Clearance Certificate (PCC) is an official document that indicates whether a person has a criminal record in South Africa. It is often required for visa/immigration, work permits, and employment screening.

Who can apply for a SAPS PCC?

Anyone who needs an official record of their criminal status can apply for a PCC. This applies to both South African residents and foreigners.

How do I apply for a SAPS PCC?

1. You can apply for a SAPS PCC yourself by filling out an application form and submitting it to a SAPS office. You also need to have your fingerprints taken and submit a copy of your identity document or passport. You must visit the office in person for this.

2. You can also hire a company in South Africa to apply on your behalf, submit the documents, and pick them up. This is especially convenient if you are not in South Africa but still need a police clearance certificate.

What documents do I need for the application?

You need a fully completed application form, your fingerprints, a copy of your passport, and a copy of your SA ID (if you have one).

How do I have my fingerprints taken?

Fingerprints can be taken at any police station in South Africa or by a recognized agency abroad.